Adventures in UCI Site Map Configuration and Usability

Over the past few days, I’ve spent some time doing a deep dive into the Unified Client Interface – it seems like most people have now settled on calling it UCI. I have been trying to work out some ‘better practices’ for user centered design, with the aim of improving user adoption for those users inclined, or perhaps directed, to use it.

Microsoft are clearly working towards a User Centered design through the very fact that the new interface exists and the principles they have implemented so far. Ultimately though, the user experience will be as good or bad as the decisions you make when, as a Dynamics customiser or partner, you configure it.

Dilbert-usability

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Under the Hood – There’s a Dynamics 365 App for that

Microsoft has surely been looking at Salesforce for the past few years, feeling somewhat envious of their ‘apps’ market. If you take Salesforce at their word, they have over 1.4 million registered developers, so the apps market for Salesforce is clearly not a flash in the plan.

With the recent launch of Dynamics 365, there appears to be a concerted effort at Redmond to build an ecosystem around Dynamics 365, but how has this been implemented and what do application developers need to know?

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10 Dynamics CRM 2011 Tips for Beginners (and maybe some Pros)

When starting to learn a new product or technology, the first place I always go to get a feel for what I’m in for are the forums and blogs. Rather than believing the hype of the official training courses or marketing material (lies!), the real value is in the experience you get from using the product to do something in the real world.

With that in mind, here are 10 tips for Microsoft Dynamics CRM you are unlikely to find in the official documentation.

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