I normally do my weekly grocery shopping online, however since the Coronavirus lockdown and because of the shortage of home delivery slots, I have the first world problem of visiting the supermarket again in person! After returning from a shopping trip this week, I saw a meme on twitter which reminded me of the dilemma most supermarket shoppers face after unpacking their shopping into their car – namely looking at the empty shopping trolley and wondering where to return it to. To quote the tweet :
A few months ago I met an old colleague – let’s call him Ben, and we got talking. He is an experienced Microsoft developer now working on a greenfield Dynamics 365 project. He’d picked Dynamics up quickly after a few months training and upskilling himself, and had a good grasp of the platforms functionality and extensibility techniques. Our conversation went something like this :
Him : I’m working on a potential 200 seat project for <financial organisation> for a Sales Process. I’m going to automatically create a lead when my custom entity changes status and allocate it to the correct sales manager.
Me : Are the sales guys using Leads at the minute or how are they tracking leads outside of D365 – spreadsheets / access / onenote?
Him : Not sure, but that’s what’s going to happen – the Business Analysts have already modelled it in our new process flow diagrams. Once the lead is qualified, we need a trigger to create a case against the related account so another team can track the lead.
Me : What is the purpose of the case? Are you sure you need to use the case entity here?
Him : It’s mainly just for tracking purposes, but the new process says we might need the ability to merge cases sometime in the future. I’ve nailed the security model for cases and leads based on our to-be business units. Dynamics is great for that.
Me : Ok,it’s good you are thinking about security. Have you considered the licences each of these users might need alongside the security rules?
Him : No, that’s not my department, my manager deals with that, I just have to design and build the solution before year end. Licences are in next year’s budget. The project needs to save the company £200k per year by year two.
Me : Hmm. Let’s discuss this in more detail.
The conversation with Ben got me thinking about my approach to initiating projects and how my approach to development and design has evolved over the years across a variety of software projects. Methodologies included :
There’s a lot of talk about software delivery methodologies these days. To those not constantly reading the latest 400+ page textbooks on methodologies, it can be quite hard to keep up.
Agile methodologies such as Scrum can be great, but to work optimally they require a fair amount of education for all stakeholders involved, which is not always practical. Waterfall is considered by many as old hat, but lots of successful projects are still delivered this way. Hybrid methodologies can also work and can work practically and commercially. What is more important, across whatever methodology you use, are the techniques you use as part of these methodologies to define solutions and deliver real business outcomes.
There is a technique that I like to use which is ideally suited to Dynamics 365 and the Power Platform. It’s a great technique because:
- It helps you gather real requirements aligned to the technology. We shouldn’t pretend to understand what someone else is imagining about a technology they have never seen before and try to make it fit.
- It starts you thinking about the end-game very early in the process.
- It helps you learn new technologies and capabilities as they are released.
- By virtue of this techniques name, you are setting the bar quite low, so risk of embarrassing yourself is minimal (although conversely, partial failure here may be a very good thing).
- It can provide valuable insight into estimates for future tasks.
It’s called the Shitty First Draft, hereby referred as an SFD.
As Microsoft Practice Lead for Codec in UK and Northern Ireland, I’m regularly thinking how Codec has grown a Microsoft Dynamics practice from a small team of 2 people to over 100 Microsoft ‘Power Platform‘ Consultants, in little over four years. In the past two years, our Belfast team has experienced rapid growth with exciting plans to grow further. Building teams at such a rate can challenge any company of any size, but Codec’s success has not come around by accident or luck.
To gain an insight into some of the factors that have helped Codec become both Microsoft Ireland partner of the year and Microsoft Dynamics partner of the year in successive years, here are some of the principles we’ve adopted in Belfast, and across the Codec group, to ensure that we stay the best at what we do. Continue reading “Building a Power Platform Dream Team”
Over the past few days, I’ve spent some time doing a deep dive into the Unified Client Interface – it seems like most people have now settled on calling it UCI. I have been trying to work out some ‘better practices’ for user centered design, with the aim of improving user adoption for those users inclined, or perhaps directed, to use it.
Microsoft are clearly working towards a User Centered design through the very fact that the new interface exists and the principles they have implemented so far. Ultimately though, the user experience will be as good or bad as the decisions you make when, as a Dynamics customiser or partner, you configure it.
In April 2017 I attended SummitEMEA in Amsterdam and listened intently when Matt Barbour told us that a true Microsoft Dynamics XRM image – i.e. a CRM organisation instance with only accounts, contacts, activities and nothing else – existed internally within Microsoft. This interested me as partners have been calling out for this since the old CRM 4.0 on-premise days. At that time it seemed there were no immediate plans to do anything with it.
Fast forward one year, and this time closer to home in SummitEMEA in Dublin, April 2018 and Matt Barbour again moved the conversation on a country mile or three. I discovered that XRM no longer officially exists in name, but does exist in practice and has been renamed PowerApps. So, how does this work? Continue reading “PowerApps is dead. Long live XRMPowerApps.”
I spent some time watching the some of the Microsoft Ignite sessions on YouTube, and the most interesting from a Dynamics point of view was Matt Barbour’s session looking at platform updates for Dynamics 365 Customer Edition v9.
One thing that was not disclosed at the preview sessions earlier this year was the addition of Auto Numbering for any entity – not just a few select core entities. From the screenshot Matt put up explaining how they are created in C#, it was enough to see how they were defined, so I wrote a web resource to allow users to create these without any code.
To download and see how it works find full instructions can be found on the Dynamics 365 Heroes blog. Hopefully this will not be required for too long as I would expect the native UI to be updated in a minor rather than a major update.
Any questions, let me know!